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Erroneous Description and Subsequent Illegal Sale of an Autocruise Starblazer Motorhome by Marquis Motorhomes
June - July 2014
The Marquis Motorhomes Attempt at a Complaints Procedure,
After the Event! Barry and Margaret Williamson Start with: Introduction and Overview The Previous File: A Summary of Complaints The Next File: Comment on the So-called 'Complaints Procedure' See all Nine Files at: Marquis Malpractice
This is the almost unbelievable story of how
Marquis Motorhomes failed to deal with any of the several complaints we made arising from
their mis-advertising and mis-selling of an overweight motorhome from their
South Yorkshire branch and how they refused to refund the money we had paid
without inordinate delay and draconian conditions.
What To Do If You
Have A Complaint
Naturally, we
trust that you never have cause to complain but should you be faced with this
situation, please take the matter up with one of our sales or service team at
your dealership. It always helps when doing
so if you can provide written details of the problem, especially if the matter
concerns other departments in the dealership.
This
course of action should be all that is required to resolve your complaint but
should you still continue to be dissatisfied with the situation, you should
phone or write to the Branch Manager to discuss the matter. All Marquis Centres take great pride in the
quality of service provided to their customers and should you have recourse to
bring an unresolved complaint to the attention of the Branch Manager, you can
be assured that the matter will be fully investigated and the necessary
corrective actions taken.
In
the unlikely event that you are still not satisfied with the actions taken by
the Manager, then please write to the Marquis Group Aftercare Manager at
Winchester Road, Lower Upham, Southampton, Hampshire SO32 1HA. Your letter should give brief details of the
problems, a note of the action that you have already taken and copies of any
correspondence to or from ourselves.
Please
only write to the Aftercare Manager after you have spoken to the Branch Manager
from where you purchased your motorhome or caravan.
We hope your new motorhome or caravan fully meets with
all your expectations and would like to thank you for entrusting your business
to Marquis.
The Origin of this 'Complaints Procedure' is amongst the most unbelievable of all the Marquis antics. Start with: Introduction and Overview The Previous File: A Summary of Complaints The Next File: Comment on the So-called 'Complaints Procedure' See all Nine Files at: Marquis Malpractice
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