Erroneous Description and Subsequent Illegal Sale of an Autocruise Starblazer Motorhome by Marquis Motorhomes
June - July 2014

Marquis Self Promotion 

Barry and Margaret Williamson

Start with: Introduction and Overview

The Previous File: The Origin of the So-called 'Complaints Procedure'

See all Nine Files at: Marquis Malpractice   

This is the almost unbelievable story of how Marquis Motorhomes failed to deal with any of the several  complaints we made arising from their mis-advertising and mis-selling of an overweight motorhome from their South Yorkshire branch and how they refused to refund the money we had paid without inordinate delay and draconian conditions. 

By way of contrast, here are some examples of Marquis opinion of themselves, taken from their Website and their Advertisements

“With eleven branches nationwide and over 40 years (sic) experience Marquis is the largest Motorhome & Caravan dealer in the UK. We take pride in our high standard of customer service and with a huge range of new or used motorhomes and caravans, why go anywhere else?”

“Our expert Sales staff are (sic) fully trained to assist you with your purchase.”

“Call us Free Today on 0800 026 77 77 and see what Marquis can do for you.”

“If you're looking to purchase a motorhome or caravan with a part exchange, or are just looking to sell your existing motorhome or caravan, Marquis can offer unbeatable deals and expert advice.”

“Our expert Sales staff are (sic) fully trained to assist you with your purchase We take pride in our high standard of customer service.”

"We take pride in our high standard of customer service.”

“All Marquis Centres take great pride in the quality of service provided to their customers.”

“Should you have recourse to bring an unresolved complaint to the attention of the Branch Manager, you can be assured that the matter will be fully investigated and the necessary corrective actions taken.”

“We would like to thank you for entrusting your business to Marquis.”

" Marquis is dedicated to continuing the excellent levels of personal service, which the company has become famous for."

Start with: Introduction and Overview

The Previous File: The Origin of the So-called 'Complaints Procedure'

See all Nine Files at: Marquis Malpractice