THE COMPLAINT

Vivienne writes:

“We are at Briarfields Camping in Cheltenham whilst we prepare for our departure. We will be leaving in our Forest River Sunseeker. Motorhome Medics have been instrumental in getting us fully operational and helping us in many other ways too! I'm also letting you know about our really bad experience with Brownhills Motorhomes so that you can warn others if you feel it appropriate.

We found our Sunseeker at Brownhills Motorhomes at Newark and all was well until 18 hours before we should have picked it up, when they phoned to say there were "issues" and didn't know when they could have it ready. It was not used nor registered but had stood for 2 years ignored and not put up for sale as it was acquired in a take over by Brownhills Motorhomes. We had to put our stuff into storage and go into B&Bs and Travelodges, etc!!

We phoned Brownhills Motorhomes several times a day over 2 weeks and were treated with disdain, contempt and rudeness. The worst thing though was the lies. About when they would call back, about what was wrong, about what had been done. One doesn't really expect outright lies from someone in business. Eventually we were told of the "Brownfools" website and then we realized we were on to a real loser.

We then spoke to Darren at Motorhome Medics who suggested we bargain with Brownhills Motorhomes, to take it as it was and bring it to him. He was so encouraging and his attitude soothed our worries about what to do - this is to be our home - we have no fall back position - so we went ahead. Even at the handover, Brownhills Motorhomes told us more lies which could have resulted in dangerous situations.

When we arrived Martin of Motorhome Medics greeted us and made us tea, and within 10 minutes had got the heating on for us (which Brownhills Motorhomes said was faulty and they couldn't repair it). They basically just took us on board and put us right!

We are based here whilst we've had a complete rewire and lots of bits and pieces added plus the large important things overhauled and the systems explained to us and recommendations taken up! Wow they do give service and a half don't they! Thank heavens we got their info from your website!”

A qualified and competent motorhome technician, who has inspected and worked on the motorhome, reports that the above letter only brushes the grief they have had!