This is the accurate reproduction of the unbelievably useless reply by Browhills Motorhomes.
"From: To: Date: Sun, 7 Jun 2009 17:26:19 +0100 Subject: Ask Andy Reply
Your query has been answered, please see below for details. Comment : To Do : Department :Ask Andy
To answer to this reply or provide further information please do not reply to this email, please use the link below to enter your comments thought (?) the website. Answer This Question Now
This email is sent to you direct from one of our team somewhere in group. Please retain it for a few days. If the speed or quality of service are not to your liking - please email this string with your own comments and observations to and we promise you a full and prompt reply inside office hours. Your opinion is very important to us (?)."
I don't understand your reply (copied below) at all. It says nothing. When I click on 'Answer this Question Now' (and I don't see why I should since I have already sent you my question), I get through to an online form on which to make a booking. This is the last thing I want to do!
which contains a serious complaint about your lack of service.
MagBazTravels is a very popular website among motorhomers and we are circulating details of the complaint to other motorhoming websites and to the many contacts we have made in 15 years of motorhoming throughout Europe. We are willing, in principle, to give equal exposure to any reply that you care to make.
Barry and Margaret Williamson www.magbaztravels.com
On 9 June 2009, Brownhills inaptly named 'Customer Services', replied:
"Barry – we haven't the faintest interest in your little website.
If you have a genuine problem, tell us about it – identify yourself.
Otherwise, we have far greater priorities with straightforward customers who just tell us what the problem is and if we are in the wrong – we put it right.
You stand out as being difficult for the sake of it so don't be surprised when you don't get what you want.
You asked us what we were afraid of – nothing. Absolutely nothing, least of all your approach."
"Many thanks for your email and its insight into your boorish and arrogant approach to customer relations. You may not be interested in me, and this may be typical of your approach to customers as a whole, but I am interested in you and it would be useful if you could identify yourself, rather than hiding behind a company name, which you discredit.
The customer complaint is fully described on our website for all to see, including you. The website also clearly identifies ourselves as motorhomers on the road for 15 years, Travel Consultants for the MMM in 7 areas including long-term motorhoming and as contributors to the Cyclists Touring Club (Patron HM the Queen).
You may also wish to note that information on this complaint is circulated to over 100 email addresses of other motorhomers in the UK, including some significant figures in the business.
Our 'little website' has had 1.7 million hits and currently runs as 2,000 hits a day. It contains over 600 articles and has 38 other contributors. Included in my qualifications is a distinction in an MBA from the UK's largest Business School.
The complaint is serious and well documented and should be treated in accordance with your published complaints procedure.
I will add your response, and any other you care to make, to the piece on our website. Perhaps you will reciprocate on your website. Meanwhile I will explore other avenues of complaint, given the unacceptable nature of your initial reaction.
On 16 June, we received 3 more emails from Brownhills' ironically named 'Customer Services', within 12 minutes, and these are copied below. We retain the original spelling and grammar.
It seems that we will have to continue by letter, hoping to find the address of a grown-up at Brownhills, if this is possible. Any suggestions? Their unidentified illiterate, 'Andy', possibly the Marketing Manager, is clearly out of his or her depth.
Why don't the motorhome magazines expose these practices, rather than idealising the motorhomes that these rogues so ineptly sell? Maybe the advertiser effectively buys the editorial content. _______________________________________________________________________
"Customer Services ()
12 June 2009 12:29:51
wow
see you then Barry
you forgot to say you are some lone crusader who has sod all to do with us and our business so we are happy to leave you to your odd behaviour while we get back to our loyal customers and give them some luvin
we tried to explain that you are not a customer and we have absolutely no interest whatsoever in your hobby site or you were you a customer - that would be entirely different but you are not so its academic
cheereo
we now have to blacklist your free email address (most unusual for a website) because you are harrassing us and we have much more important things to do "
please dont email us any more - we dont want to get into a slanging match but your pompous attitude on your silly little hobby site is extremely annoying and it wouldnt be right or proper not to let you know that
now please go away - if one of our customers has bumped into you - he bumped into the wrong person if he/she wanted their van sorting - they should just contact us instead of this bizarre expectation that you have in your head that we would find it in any way fruitful for us or our customers to enter into dialogue with YOU"
.JPG)
